Guadalajara airport recognized for customer service as World Cup renovations ramp up

Guadalajara International Airport (GDL) has received a 2024 Airport Experience Award from Airports Council International (ACI) successful the “Airport Service Quality” (ASQ) category.

Launched successful 2006, ASQ is the world’s starring airdrome rider restitution programme with much than 400 participating airports successful 110 countries.

The Guadalajara International Airport offers the champion rider acquisition successful Latin America and the Caribbean, according to Airports Council International. (Shutterstock)

The award recognizes airports that execute a 20% wide restitution score, based connected information from ASQ’s Departures and Arrivals Surveys. GDL made it to the apical successful the class for airports serving 15 to 25 cardinal passengers per twelvemonth successful Latin America and the Caribbean. 

“We are precise blessed with this quality due to the fact that the accomplishment of nationalist and planetary tourists to the Perla Tapatía [Guadalajara] is precise important to us,” Gustavo Staufert, the wide manager of Guadalajara’s visitors’ office, told the quality mag Expansión. 

“What amended notation than having an planetary airdrome that is connected par with the champion successful the world, focused connected providing fantabulous work and ensuring that it is astatine the forefront and maintained successful optimal conditions? This undoubtedly impacts traveler penchant and acceptance,” Staufert said.

So acold this year, GDL has reported a travel of 2.9 cardinal passengers, making it 1 of the astir connected aerial terminals successful Mexico.

The accolade boosts the airport’s assurance up of the FIFA World Cup 2026. In an interrogation with the Jalisco paper El Informador, the wide manager of GDL Martín Zazueta said that the airport’s renovation, which began successful 2020, has been indispensable to it becoming 1 of the astir precocious airports successful compliance with FIFA’s guidelines.

“They’re liking what they [FIFA] are seeing,” helium noted. “They similar the ‘look and feel’ of the airport.”

Pacific Airport Group to put US $1.1B to grow Guadalajara International Airport

Staufert besides confirmed erstwhile quality that the airdrome is readying a billion-dollar concern to physique a caller terminal and caller platforms to summation formation capacity. 

Guadalajara International is portion of the airdrome radical Grupo Aeroportuario del Pacífico (GAP), which is renovating each 12 of its airports successful occidental Mexico. However, Guadalajara volition person the largest stock of the funds — 22 cardinal pesos, oregon US $1.1 billion.

“I americium definite that adjacent year, the radical of Jalisco, Guadalajara and Mexico overall, volition beryllium adjacent much arrogant of the airport,” Zazueta concluded.

With reports from Expansión and El Informador